Customer Support Executive (CSE)

Job Title

Customer Success Executive

Location

Ghatkopar, Mumbai

Experience

1–3 Years

Qualification

Bachelor's Degree in any discipline

Working Days

Monday to Saturday

Roles \& Responsibilities

Provide timely and professional customer support through phone, email, live chat, and social media.

Handle customer queries, complaints, requests, and follow-ups efficiently.

Provide accurate information about company products and services.

Assist customers with order status, tracking, returns, and exchanges.

Resolve customer issues and ensure a positive customer experience.

Coordinate with internal teams to ensure smooth communication and timely issue resolution.

Maintain and update customer interaction records in CRM systems.

Manage multiple customer queries and follow-ups while maintaining service quality.

Required Qualifications \& Skills

Bachelor's degree in any discipline.

1–3 years of experience in Customer Service, Customer Support, Customer Operations, or a similar role.

Experience in D2C, E-commerce, FMCG, or consumer brands will be an advantage.

Excellent verbal and written communication skills.

Strong problem-solving and interpersonal skills.

Customer-focused attitude with patience and empathy.

Basic knowledge of MS Excel/Google Sheets and CRM or customer support tools.

Ability to work independently and collaborate with different teams.

Kindly review the above Job Description and confirm your interest in this opportunity.

Please feel free to contact me if you have any queries.

Pay

₹20,000.00 - ₹25,000.00 per month

Work Location

In person