Enterprise Account Management – Freight Forwarding SaaS

Chennai / Mumbai

About Newage

Newage Software is a leading provider of FreightForwarding ERP and digitized back-office solutions for the global logisticsindustry. Our SaaS-based platform helps freight forwarders streamlineoperations, improve visibility, reduce operational leakages, and drive businessefficiency across sales, finance, documentation, customer operations, andlogistics workflows.

With 18+ years of domain expertise, Newageserves freight forwarding and logistics companies across global markets.

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Role Overview

We are seeking anexperienced and customer-centric professional for the role of EnterpriseAccount Management to drive strategic customer acquisition, account growth, andlong-term customer success for our Freight Forwarding SaaS platform.

The ideal candidate willpossess strong domain expertise in Freight Forwarding \& Logistics alongwith proven experience in enterprise SaaS, customer relationship management,renewals, and business expansion across large enterprise accounts.

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Key Responsibilities

Enterprise \& Business Development

• Identify, engage, and acquire enterprise customers in Freight Forwarding, Logistics, CHA, NVOCC, and Supply Chain sectors.
• Drive consultative customer engagements by understanding business processes and recommending the most suitable SaaS solutions.
• Conduct product presentations, solution discussions, commercial negotiations, and contract closures.
• Build and manage enterprise pipeline to achieve revenue and growth targets.
• Collaborate with implementation and product teams for smooth customer onboarding and transition.

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Enterprise Account Management

• Manage strategic enterprise accounts and build strong \\relationships with CXOs, business heads, and operational stakeholders.
• Drive customer retention, renewals, and long-term account growth.
• Identify upsell and cross-sell opportunities across business units and regions.
• Conduct periodic business reviews and strategic account planning sessions.
• Act as trusted advisor and primary escalation point for key customers.

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Customer Success \& StakeholderCoordination

• Ensure successful adoption and utilization of the SaaS platform.
• Coordinate with implementation, product, support, and leadership teams to address customer needs and escalations.
• Capture customer feedback and collaborate internally for continuous product and service improvement.
• Monitor customer health, engagement, and satisfaction metrics.

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Skills \& Experience

• 8–15 years of experience in

+ Enterprise SaaS Products

+ Enterprise Account Management

+ Freight Forwarding / Logistics Domain

+ Customer Relationship \& Revenue Management

• Strong expertise in

+ Ocean \& Air Freight Operations

+ Customs / CHA Processes

+ Transportation \& Warehousing

+ Shipment Lifecycle, Documentation \& Billing

• Proven experience handling large enterprise customers across India and Middle East markets.
• Strong track record in

+ Customer acquisition

+ Account growth \& retention

+ Revenue ownership

+ Strategic relationship management

• Excellent communication, presentation, negotiation, and stakeholder management skills.

Preferred Qualifications

• Bachelor’s degree in business, Logistics, Supply Chain, or related field.
• Experience working with Freight Forwarding ERP / SaaS platforms.
• Exposure to digital transformation projects within logistics and supply chain organizations.

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Key Success Metrics

• Enterprise customer acquisition
• Revenue growth and account expansion
• Customer retention and renewals
• Strategic account development
• Customer satisfaction and adoption rates