Front Desk Executive / Veterinary Hospital Receptionist
Front Desk Executive / Veterinary Hospital Receptionist
- Company
- SuperPets - A Veterinary Multispecialty Hospital
- Job Type
- Permanent, Full-Time
- Salary
- ₹25,000 - ₹30,000 per month
- Location
- Khar West, Mumbai
- Department
- Front Office / Client Relations
Job Overview
SuperPets is looking for a responsible, confident, and customer-focused Front Desk Executive to manage front desk operations and ensure a smooth experience for pet parents visiting our veterinary multispecialty hospital.
The ideal candidate should have excellent communication skills, a professional attitude, and the ability to handle clients with patience and empathy, especially during emotionally sensitive situations involving their pets.
This role goes beyond reception duties. The candidate will also be responsible for coordinating with clients across the hospital floor, understanding their requirements, following up on concerns, managing billing, and collecting feedback to improve the overall client experience.
Key Responsibilities
Front Desk and Client Management
- Welcome and assist pet parents visiting the hospital.
- Handle client enquiries, appointments, registrations, and check-ins.
- Communicate professionally with clients and guide them to the appropriate departments.
- Handle emotionally sensitive client situations with patience, empathy, and maturity.
- Address client concerns and coordinate with the concerned departments for resolution.
Billing and Payment Handling
- Manage client billing and invoice generation.
- Handle cash, UPI, card payments, and other payment methods.
- Maintain accurate billing records and payment entries.
- Coordinate with the accounts team regarding billing discrepancies and pending payments.
Calls and Communication
- Handle incoming and outgoing calls professionally.
- Respond to WhatsApp messages and client enquiries.
- Coordinate appointments, consultations, and follow-ups.
- Ensure timely and accurate communication between clients and hospital departments.
Floor Coordination and Client Experience
- Act as a floor coordinator and regularly interact with clients across the hospital.
- Keep track of client requirements, queries, and pending requests.
- Coordinate with doctors, nursing staff, and other departments to ensure smooth service.
- Check whether clients are receiving the required assistance during their visit.
- Collect client feedback and escalate complaints or concerns to the concerned management team.
- Ensure a positive and organised client experience throughout the hospital.
Administrative Responsibilities
- Maintain client records and front desk documentation.
- Ensure accurate appointment and billing entries.
- Coordinate with internal departments for daily operational requirements.
- Maintain professionalism and discipline at the reception area.
Candidate Requirements
- Graduate candidates with relevant experience may apply.
- Previous experience in reception, front desk, customer service, hospitality, or client relationship management is preferred.
- Excellent verbal communication and interpersonal skills.
- Ability to handle difficult or emotionally sensitive client interactions.
- Strong sense of responsibility, ownership, and accountability.
- Good coordination, multitasking, and problem-solving abilities.
- Basic computer knowledge and familiarity with billing software.
- Professional appearance and a customer-oriented attitude.
- Ability to work in a fast-paced veterinary hospital environment.
Salary
₹25,000 - ₹30,000 per month.
Final compensation will depend on relevant experience, communication skills, client-handling abilities, and overall interview performance.
Working Hours and Shift Details
- Morning Shift: 8:00 AM to 6:00 PM
- Evening Shift: 1:00 PM to 11:00 PM
- Total shift duration: 10 hours, including a 1-hour break.
- Shifts will be rotational.
- Weekly Off: One day per week, scheduled between Monday and Friday, depending on the roster and operational requirements.
- Saturday and Sunday will generally be working days.
Work Location
SuperPets - A Veterinary Multispecialty Hospital
Khar West, Mumbai.
How to Apply
Interested candidates can share their updated CV through
- hr.superpets@gmail.com
- +91 8109133810
Candidates with strong client-handling skills, a responsible attitude, and the ability to manage front desk as well as floor coordination responsibilities are encouraged to apply.
- Pay
- ₹20,000.00 - ₹30,000.00 per month
Benefits
- Provident Fund
- Work Location
- In person
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