Client Experience And Booking Executive

Key Responsibilities • Handle incoming customer enquiries through calls, WhatsApp, website leads, social media, and other communication channels. • Understand customer requirements by asking the right questions and reviewing photographs or videos shared by the customer. • Explain Sneakinn Home Care services, processes, pricing, timelines, and expected results clearly and professionally. • Recommend appropriate services based on the customer's requirements. • Prepare and share accurate service estimates and quotations. • Convert qualified enquiries into confirmed bookings. • Maintain regular and systematic follow-ups with potential customers until the enquiry is closed. • Coordinate booking dates and service requirements with the operations and scheduling teams. • Record complete customer information, service requirements, estimates, follow-ups, and booking details in the company's CRM or system. • Conduct video consultations with customers whenever additional assessment is required. • Coordinate with technical team members when specialized advice is required before confirming an estimate. • Keep customers updated regarding their bookings and assist with basic pre-service queries. • Ensure that every customer interaction reflects Sneakinn's premium service standards. • Maintain a professional and consultative approach while speaking with high-value customers. • Achieve individual booking conversion and revenue targets. • Follow up on enquiries that have not converted and identify reasons for non-conversion. • Maintain accurate daily reporting of enquiries, follow-ups, confirmed bookings, and revenue generated. Requirements • 1-4 years of experience in customer service, inside sales, telesales, booking management, client servicing, or a similar customer-facing role. • Excellent spoken and written English communication skills. • Strong communication skills over both phone calls and WhatsApp. • Confident, polished, and professional personality. • Ability to understand customer requirements and recommend suitable services. • Comfortable discussing pricing, sharing estimates, following up, and closing bookings. • Strong follow-up skills and ability to manage multiple customer conversations simultaneously. • Customer-first mindset with good problem-solving abilities. • Organized and disciplined approach toward CRM updates and documentation. • Comfortable working with booking and revenue targets. • Basic proficiency with computers, WhatsApp, CRM systems, and spreadsheets. • Ability to work in a fast-paced, customer-focused environment.