Customer Service Executive

Customer sales for e- commerce platform Outbound Telesales: Agents proactively call prospective or existing customers (cold calling or warm calling) to pitch products, offer upgrades, or generate leads. Inbound Telesales: Agents receive incoming calls from customers who are responding to advertisements or have expressed interest, and the agent guides them toward making a purchase. Key Responsibilities BPO telesales representatives perform several core tasks to drive sales: Pitching Products: Explaining the features, benefits, and value proposition of a product or service. Handling Objections: Addressing customer hesitations or concerns and providing accurate information to close the deal. Lead Qualification: Filtering prospects to ensure they are a good fit for the product and have the intent/budget to buy. Database Management: Updating Customer Relationship Management (CRM) software with interaction notes and sales data.