Customer Care Executive

Job Summary

We are seeking a proactive and customer-oriented Customer Care Executive to support our Service Department. The candidate will be responsible for handling service-related inquiries, scheduling service appointments, coordinating with technicians, and ensuring timely resolution of customer issues to maintain high levels of customer satisfaction.

Key Responsibilities

Handle incoming calls, emails, and service requests from customers

Register service complaints and create service tickets in the system

Follow up with customers regarding service status and completion

Ensure timely resolution of service-related concerns

Maintain accurate records of service interactions and updates

Escalate unresolved or critical issues to the Service Manager

Collect customer feedback after service completion

Support warranty claims and documentation (if applicable)

Ensure adherence to service standards and response time targets

Required Skills & Qualifications

High school diploma or Bachelor’s degree (preferred)

Proficiency in Hindi language is a must.

1–3 years of experience in customer service or service coordination

Strong communication and interpersonal skills

Good organizational and multitasking abilities

Basic knowledge of CRM or service management software

Ability to handle customer complaints professionally

Job Type

Full-time

Pay

₹11,000.00 - ₹20,000.00 per month

Work Location

In person