Sales Executive / Patient Conversion Executive

Position

Sales Executive / Patient Conversion Executive

Role Overview

We are looking for a proactive, target-oriented Sales Executive to drive revenue growth by converting enquiries into consultations and treatments, improving patient acquisition, and increasing revenue through upselling and cross-selling of aesthetic and anti-ageing services.

Key Responsibilities

Lead Conversion & Follow-ups

Handle incoming enquiries through phone calls, WhatsApp, social media and other channels.

Convert potential leads into clinic appointments and consultations.

Follow up with interested prospects and inactive leads.

Maintain consistent communication to improve conversion rates.

Upselling & Revenue Growth

Identify opportunities to upsell and cross-sell relevant treatments and services.

Recommend suitable treatment packages and membership plans based on patient needs and doctor recommendations.

Encourage repeat visits and treatment continuity.

Focus on increasing the average revenue per patient.

Patient Relationship Management

Build strong relationships with existing and prospective patients.

Explain treatment packages, offers and clinic services.

Ensure a positive patient experience throughout the sales journey.

Re-engage existing patients for follow-up treatments.

Sales Target & Performance

• Achieve monthly sales and conversion targets.
• Track enquiries, appointments, consultations and confirmed bookings.
• Maintain daily sales reports and lead follow-up records.
• Work towards improving overall clinic revenue.

Coordination

Coordinate with doctors and clinic staff to understand treatment offerings.

Ensure smooth communication between the sales team and clinical team.

Support promotional campaigns and lead-generation activities.

Desired Skills & Qualifications

Excellent communication and convincing skills.

Experience in sales, telecalling, hospitality or healthcare/aesthetic clinic sales is preferred.

Strong negotiation and lead-conversion abilities.

Customer-focused with a target-driven mindset.

Good follow-up and relationship management skills.

Basic knowledge of CRM tools, Excel and WhatsApp Business.

Key Performance Indicators (KPIs)

• Monthly revenue generated.
• Lead-to-appointment conversion rate.
• Appointment-to-treatment conversion rate.
• Upselling and cross-selling revenue.
• Follow-up effectiveness.
• Repeat patient bookings and retention.

Ideal Candidate: Someone who understands that sales is not just about answering enquiries, but about converting opportunities into long-term patient relationships and sustainable business growth.

Pay

₹20,000.00 - ₹35,000.00 per month

Work Location

In person