Guest Relation Executive

Job description

Job Title

Guest Relations Executive

Location

Coimbatore

Employment Type

Full-Time

About the Role

We are looking for a friendly and proactive Guest Relations Executive to join our team. This role is perfect for freshers who have strong communication skills, are well-groomed and eager to begin their career in hospitality having 1-3years experience.

Key Responsibilities

Greet and welcome guests with a warm, professional and well-presented appearance

Assist guests during check-in and check-out

Provide accurate information about hotel services, amenities and local attractions

Handle guest queries and minor concerns with confidence and courtesy

Coordinate with housekeeping, front office and other departments for smooth service

Maintain guest records and update information in the system

Support the team in daily front office operations

Skills & Qualifications

Familiarity with hospitality industry standards

Proficiency in English; knowledge of additional languages is a plus

Computer literacy

A customer-oriented and professional attitude

An outgoing personality

Outstanding communication abilities

Excellent organizational and time-management skills

Address customer complaints and escalate to Guest Relations Manager when needed

Record information in the logbook daily

Ensure compliance with health and quality standard.

Welcoming guests in a friendly and professional way.

Addressing and escalating customer complaints.

Providing information about facilities, programs and other services.

Job Type

Full-time

Pay

₹15,000.00 - ₹20,000.00 per month

Work Location

In person