Client Service Associate

Job Description

Client Success Consultant

Work Shift

Night Shift (U.S Shift)

Position Overview

The Client Success Consultant (CSC) serves as the first point of contact for customers,

managing inquiries, resolving issues, and ensuring a seamless customer experience. This

role requires excellent communication skills, problem-solving ability, and a customer-first

mindset to build trust and loyalty across diverse international clients.

Key Responsibilities

Customer Interaction

Handle inbound and outbound customer communications across phone, email, and chat channels.

Issue Resolution

Accurately resolve customer queries within defined timelines, escalating complex cases when necessary.

Professional Communication

Communicate effectively with customers, adapting to cultural and linguistic nuances.

Documentation

Record all customer interactions in CRM or ticketing systems to ensure transparency and continuity.

Compliance &amp

Policies: Adhere to company policies, shift schedules, attendance guidelines, and data security requirements.

Performance Targets

Meet or exceed assigned quality and productivity benchmarks.

Required Skills

Strong verbal and written communication skills.

Basic computer literacy and typing proficiency.

Problem-solving and analytical thinking.

Customer-focused attitude with empathy and patience.

Ability to collaborate effectively within a team environment.

Qualifications

Minimum educational qualification as per company policy.

Prior experience in international customer service is preferred.

Pay

₹300,000.00 - ₹600,000.00 per year

Benefits

Food provided

Leave encashment

Provident Fund

Work Location

In person