Sales and Service Manager

Job Profile

Manager – Operations (Sales & Service)

Company

Elite Screens India Pvt. Ltd.

Location

Coimbatore

Reporting to

Managing Director

Product Divisions

Projection Screens and Advaning – Awnings, Carports and Outdoor Shading Solutions

Team Reporting

Entire Sales and Product Support teams

Role Overview

We are looking for an experienced, technically competent and results-oriented Manager – Operations to take overall responsibility for the sales, service and product support functions of our Projection Screens and Advaning divisions.

The selected candidate will lead the entire Sales and Product Support teams, drive B2B and B2C business growth, ensure timely installation and service support, and remain accountable for team performance and customer satisfaction.

Key Responsibilities

Sales and business development: Develop and execute sales plans, achieve monthly and annual targets, expand the dealer and distributor network, and generate business through architects, consultants, contractors, system integrators and direct customers.

Team leadership: Allocate responsibilities, set individual targets, review daily activities and enquiries, monitor follow-ups and conversions, and hold team members accountable for results.

Technical sales support: Understand product specifications, applications and installation requirements; guide customers and the sales team in selecting suitable products; and conduct product demonstrations and technical presentations.

Service and installation: Plan and supervise site inspections, installations, troubleshooting and after-sales service. Ensure correct installation practices, timely complaint resolution and proper service documentation.

Operational coordination: Coordinate with Production, Stores, Accounts and Dispatch to ensure that customer commitments are realistic and orders are executed accurately and on time.

Commercial discipline: Monitor quotations, order confirmations, payment collections and outstanding receivables. Ensure adherence to approved pricing, credit terms and company policies.

Training and improvement

Train sales and product support staff, identify recurring technical or service issues, and implement corrective measures.

Management reporting: Submit clear reports on sales performance, enquiry conversion, collections, installation progress, pending complaints and team productivity.

Qualifications and Experience

Degree or Diploma in Engineering, preferably Mechanical, Electrical, Electronics or a related discipline. Candidates with other qualifications and strong relevant technical experience may also be considered.

Preferably 8–12 years of relevant experience, including at least 3 years in a managerial role leading sales and service teams.

Proven experience handling both B2B and B2C sales, dealer networks, project business and direct customers.

Experience in projection systems, audiovisual products, awnings, architectural products, automation or related technical products will be an advantage.

Practical knowledge of site assessment, installation coordination, troubleshooting and customer complaint handling.

Essential Skills and Attributes

Strong spoken and written communication skills in English and Hindi.

Sound technical understanding and the ability to explain products clearly to customers and channel partners.

Strong leadership, negotiation, planning and problem-solving skills.

Willingness to travel across India for business development, dealer visits, site inspections and service requirements.

A hands-on approach, ownership of responsibilities and consistent follow-through.

Ability to manage multiple product divisions and deliver measurable business results.

Key Performance Measures

Performance will be assessed against sales achievement, business growth, dealer development, enquiry conversion, timely collections, installation and service turnaround, customer satisfaction and team productivity.

Compensation

Commensurate with experience, technical competence and demonstrated ability to lead sales and service operations.

Pay

₹600,000.00 per year

Benefits

Provident Fund

Work Location

In person