Customer Care Executive

Customer operation Analyst | US Process

eClerx is looking for enthusiastic and customer-focused professionals to join our US Process team in Chandigarh. If you have strong communication skills we would love to hear from you!

Position

Customer Operations Analyst

Location

IT park Chandigarh (Work from Office)

Shifts

Rotational shifts including evenings, weekends, and holidays

Key Responsibilities

Handle incoming calls from customers in a professional and courteous manner.

Understand customer needs by actively listening and asking relevant questions.

Provide accurate information regarding products and services.

Address customer concerns with empathy and effective problem-solving.

Maintain detailed records of customer interactions and inquiries.

Stay updated on company products, services, and industry best practices.

Requirements

Excellent verbal and written communication skills in English.

Freshers and experienced candidates are welcome to apply.

Strong multitasking, time management, and problem-solving abilities.

Comfortable working from office in Chandigarh.

Basic computer knowledge and familiarity with CRM systems is preferred.

Education

Bachelor’s degree in any discipline (preferred).

Compensation & Benefits

In-Hand Salary

₹23,100 (including night shift allowance)

Additional Benefits

Double pay on National Holidays + compensatory off

• Subsidized company cab/bus facility
• Medical insurance ₹2 Lakh + accidental cover ₹5 Lakh (ESIC included)
• Referral bonus up to ₹7,500
• Monthly & quarterly performance rewards
• Mobile recharge reimbursement up to ₹1,000/month
• 24 paid leaves + 11 holidays + 2 weekly offs
• Interested candidates can share their resume at

Sanchit.Misra@eclerx.com or directly call at 8082017961

Pay

₹20,100.00 - ₹23,100.00 per month

Benefits

Cell phone reimbursement

Health insurance

Internet reimbursement

Provident Fund

Work Location

In person