Customer Care Executive

The CRM Executive at Sylvi will be responsible for handling customer queries, maintaining service standards, and ensuring accurate data entry of customer interactions. This role is crucial in supporting the CRM team with daily operations and providing seamless communication across platforms.

Key Responsibilities

Respond to customer tickets and ensure timely resolution.

Maintain customer data and interaction logs accurately.

Coordinate with internal teams to resolve order-related issues.

Assist in documenting SOPs and process checklists.

Provide support in CRM tool operations and ticketing systems.

Handle order tracking, returns, and logistics communication.

Required Skills & Competencies

Soft Skills

Task Management

Team Collaboration

E-commerce Shopping Process Understanding

Multitasking

Language Competency – English

Technical Skills

Data Entry & Customer Logs Maintenance

Ticketing System Operations

Basic CRM Tool Familiarity

Qualifications

Bachelor’s degree or diploma in any discipline.

0–1 year of experience in customer service or e-commerce CRM.

Key Performance Indicators (KPIs)

First Response Time

Ticket Closure Rate

Accuracy in Data Entry

CSAT

Pay

₹15,000.00 - ₹20,000.00 per month

Benefits

Health insurance

Paid time off

Ability to commute/relocate

Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Language

English (Required)

Location

Surat, Gujarat (Required)

Work Location

In person