Customer Solutions Engineer

Customer Solutions Engineer

Pre-Sales | Business Analysis | Solution Design | POC Development

Department - Enterprise Technology Solutions

Experience - 1–3 years preferred

Location - Surat, Gujarat (preferred)

Employment -Full-time

Role Focus - Customer-facing technical consulting and hands-on solution engineering

About the Role

We are seeking a customer-focused, technically capable Customer Solutions Engineer to translate business challenges into practical technology solutions. You will participate in customer discovery and pre-sales discussions, capture requirements, research technology options, design and document solutions, and develop working proofs of concept (POCs). You will collaborate with sales, solution architects, engineering and delivery teams to take ideas from initial discussions to implementation-ready plans.

Key Responsibilities

Customer discovery and pre-sales

Join customer meetings and workshops to understand business objectives, current processes, pain points and constraints.

Ask structured questions, identify stakeholders and clarify functional, non-functional, security and integration requirements.

Support solution walkthroughs, demonstrations, technical proposals, RFP/RFI responses and scope discussions.

Business analysis and documentation

Prepare BRDs, functional specifications, user stories, use cases, acceptance criteria and process maps (AS-IS / TO-BE).

Validate requirements with stakeholders, document assumptions and dependencies, and maintain traceability through handover.

Translate business needs into actionable technical requirements for engineering teams.

Solution research and architecture

Research suitable platforms, vendors, cloud services and open-source options; assess build-versus-buy trade-offs.

Prepare high-level architectures, data-flow and integration diagrams, solution options and technology recommendations.

Consider feasibility, scalability, performance, data privacy, security, cost and operational support.

POCs and technical prototyping

Build small functional POCs, API integrations, automation workflows or AI-enabled prototypes using code and cloud services.

Test core assumptions, document setup, results and limitations, and demonstrate outcomes to customers.

Work with architects and developers to define the next steps toward production readiness.

Proposal and delivery collaboration

Contribute to solution scope, effort estimates, milestones, risks, dependencies and Statements of Work.

Prepare clear technical presentations, architecture notes and handover documentation.

Coordinate with sales, project management and engineering teams during solution review, planning and UAT.

Required Skills

Technical foundation

Hands-on programming ability, preferably Python; working knowledge of APIs, REST, JSON, SQL and Git.

Practical exposure to at least one major cloud platform: Azure, AWS or Google Cloud.

Ability to prototype, debug and integrate services using tools such as VS Code and Postman.

Business and communication

Experience gathering requirements, writing BRDs/user stories and producing clear technical documentation.

Ability to explain technical concepts to business stakeholders and present solutions confidently.

Strong analytical thinking, ownership, research skills and cross-functional collaboration.

Preferred Skills

Additional exposure

Generative AI, LLMs, RAG, AI agents, workflow automation and AI development platforms.

Cloud architecture, Docker, CI/CD, security concepts (RBAC, authentication, data privacy) and system integrations.

Agile delivery tools such as Jira or Azure DevOps; diagramming tools such as Draw.io, Visio or Lucidchart.

Experience with enterprise systems, technical proposals, RFPs and customer-facing demonstrations.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering or a related discipline.

Typically 2–5 years in software development, technical business analysis, solution engineering, consulting or technical pre-sales.

Evidence of hands-on POC development or implementation work alongside strong customer communication skills.

What Success Looks Like

Within the first 3–6 months, you should be able to contribute independently to customer discovery, produce accurate requirements and solution documentation, recommend technically sound options, build small working POCs, and hand over clear, implementation-ready requirements to delivery teams.

Why Join Us

Work across diverse enterprise technology challenges involving AI, automation, cloud and digital transformation. This role offers direct customer exposure, practical solution-building opportunities and close collaboration with multidisciplinary engineering teams.

Pay

₹300,000.00 - ₹800,000.00 per year

Benefits

Health insurance

Leave encashment

Provident Fund

Ability to commute/relocate

Vesu, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Education

Bachelor's (Preferred)

Work Location

In person