Lead Relationship Manager

Job Description

Lead Relationship Manager – Telecalling

Company Name

Akupaad Marketing Private Limited (AMPL Solar)

Department

Sales & Business Development

Job Location

Lucknow / Raebareli / Kanpur

Job Type

Full-Time

Experience

0–3 Years (Freshers with good communication skills may also apply)

Salary

As per experience and company policy + Performance-Based Incentives

About the Company

AMPL Solar is engaged in the solar energy industry, providing solar solutions to residential and commercial customers. We aim to promote clean energy through customer-focused services, effective lead management, and professional sales practices.

Job Overview

We are looking for a confident and customer-oriented Lead Relationship Manager to manage incoming leads, connect with prospective customers through telecalling, explain solar energy solutions, and generate qualified business opportunities for the sales team.

The candidate will be responsible for maintaining strong customer relationships, ensuring timely follow-ups, and supporting the overall sales conversion process.

Roles & Responsibilities

Handle incoming leads from digital marketing, social media, referrals, and other sources.

Make outbound calls to prospective customers and explain the company's solar products and services.

Understand customer requirements, including electricity consumption, rooftop availability, and solar installation interest.

Explain the benefits of solar energy, rooftop solar systems, and available subsidy or financing options as per company guidelines.

Qualify leads based on customer interest, budget, location, and project requirements.

Schedule appointments and site visits for the field sales team.

Follow up with interested customers to maintain engagement and improve conversion rates.

Maintain accurate lead records, call logs, and follow-up status in CRM or company systems.

Coordinate with the sales, technical, and operations teams for smooth customer handling.

Handle customer queries professionally and provide timely information.

Achieve daily calling targets, lead qualification targets, and monthly conversion objectives.

Maintain a positive customer experience throughout the sales process.

Key Performance Indicators (KPIs)

Daily outbound calls and connected calls.

Number of qualified leads generated.

Appointment and site visit conversion rate.

Lead follow-up and response time.

Customer engagement and lead conversion ratio.

CRM data accuracy and reporting discipline.

Achievement of monthly sales and lead-generation targets.

Eligibility Criteria

Graduate in any discipline; candidates with relevant experience may be preferred.

Excellent verbal communication and convincing skills.

Basic knowledge of MS Excel, CRM tools, and computer operations.

Strong customer-handling and relationship-building abilities.

Ability to work with targets and maintain consistent follow-ups.

Prior experience in telecalling, telesales, customer relationship management, or solar industry will be an advantage.

Skills Required

Effective communication and active listening.

Customer relationship management.

Sales-oriented approach.

Lead qualification and follow-up management.

Time management and problem-solving.

Professional telephone etiquette.

Career Growth

Candidates demonstrating strong performance may progress to Senior Lead Relationship Manager, Team Leader – Telecalling, Assistant Sales Manager, or other sales and business development roles.

How to Apply

Interested candidates may share their updated resume at

Email

hr.admin@amplsolar.com

Contact

6390937812

Website

www.amplsolar.com

Pay

₹12,000.00 - ₹20,000.00 per month

Benefits

Cell phone reimbursement

Provident Fund

Work Location

In person