Inside Sales Support

Job Description (JD) – Inside Sales Support Executive

Company

National Group of Companies

Location

Vadodara

Department

Sales & Marketing

Experience

1–3 Years

Qualification

Any Graduate / Diploma in a relevant field

Salary

As per experience and industry standards

Job Summary

We are looking for a proactive and customer-oriented Inside Sales Support Executive with experience in IndiaMART lead management, online enquiries, and sales coordination. The candidate will be responsible for handling incoming enquiries from IndiaMART and other online platforms, contacting potential customers, sharing product information, generating business opportunities, and supporting the sales team in converting leads into orders.

Key Responsibilities

Handle and manage daily business enquiries received through IndiaMART and other online B2B platforms.

Contact potential customers via phone, WhatsApp, and email to understand their requirements.

Respond promptly to online enquiries and follow up with prospective customers.

Qualify leads based on customer requirements, budget, product specifications, and purchase timelines.

Share product catalogues, quotations, technical details, and company profiles with customers.

Coordinate with the external sales team for quotations, order processing, and customer follow-ups.

Maintain and update lead details, customer databases, enquiry status, and follow-up records.

Monitor IndiaMART leads and ensure timely responses to avoid missing business opportunities.

Follow up on pending quotations and convert enquiries into confirmed orders.

Prepare daily, weekly, and monthly reports on enquiries, follow-ups, and lead conversion.

Maintain professional relationships with existing and prospective customers.

Required Skills & Qualifications

Previous experience in Inside Sales, Telecalling, Sales Coordination, or Customer Support.

Hands-on experience with IndiaMART is preferred/mandatory, including handling buyer enquiries and managing leads.

Good communication and convincing skills.

Basic knowledge of MS Excel, MS Office, email, and WhatsApp Business.

Ability to understand customer requirements and coordinate with the sales team.

Strong follow-up, time-management, and customer-handling skills.

A target-oriented approach with the ability to identify potential business opportunities.

Preferred Candidate Profile

Candidates with experience in industrial products, electrical products, automation products, electrical panels, or B2B sales will be preferred.

Experience in handling a high volume of online enquiries and converting leads into sales.

Candidates who can independently manage IndiaMART enquiries from initial contact to quotation follow-up.

Key Performance Indicators (KPIs)

Timely response to IndiaMART enquiries.

Number of qualified leads generated.

Regularity of customer follow-ups.

Enquiry-to-quotation and enquiry-to-order conversion rates.

Accuracy of lead records and daily sales reports.

Pay

₹16,500.00 - ₹25,000.00 per month

Work Location

In person