TechOps-SAP-VIM-Senior

Location

Kochi

Other locations

Primary Location Only

Salary

Competitive

Date

Oct 30, 2026

Job description

Requisition ID

1755698

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Service line - Position Title

TechOps_SAP_VIM_Senior_1,2

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are looking for an SAP OPENTEXT VIM Senior Consultant to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for SAP Vendor Invoice Management (OpenText VIM) across various regions for our global clients. You will collaborate closely with cross-functional teams to address issues, implement enhancements, and optimize invoice management processes to meet business requirements.

This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with a high-quality team to support clients, ensuring seamless invoice processing, automation, and operational excellence through best-in-class solutions, innovation, and continuous improvement.

To qualify for the role, you must have

Bachelor’s degree in engineering/technology (B.E./B. Tech) or Commerce/Finance (B. Com, M. Com), MBA (Finance), CA, ICWA/CMA, or equivalent professional experience.

3-7 years of experience in SAP OPENTEXT VIM/OpenText VIM implementation or AMS support, preferably with global clients.

Your Key Responsibilities

Responsible for providing support for SAP OPENTEXT VIM incidents and service requests, ensuring minimal disruption to business operations.

Support incident resolution by analysing issues raised by users and providing effective solutions.

Work closely with customers and support teams to ensure issues and requests are followed up and addressed in a timely manner.

Handle change requests with a clear understanding of business requirements and invoice processing workflows.

Understand business needs and deliver solutions that improve invoice automation, approval workflows, and operational efficiency.

Cross-functional communication skills; experience in offshore/onsite delivery models.

Defect analysis and resolution related to SAP OPENTEXT VIM and integrated SAP modules.

Ability to work with minimal guidance or supervision in a time-critical environment.

Strong communication, collaboration, and stakeholder management skills within a global support environment.

Flexibility in managing work hours due to the nature of Application Management Services, including shift support and on-call availability for critical business requirements.

Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.

Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Skills and attributes for success

Ideally, you'll also have

Strong knowledge of SAP OpenText VIM components including: Invoice Capture Center (ICC), Document Processing, Approval Workflows, Exception Handling, Duplicate Invoice Checks, Business Rules Framework, Reporting and Analytics.

Experience with SAP FI and MM integration points, including: Accounts Payable, Purchase Orders, Goods Receipts, Vendor Master Data, Payment Processing.

Knowledge of workflow troubleshooting, configuration, and enhancement activities.

Experience with SAP S/4HANA and VIM migration/support projects.

SAP/OpenText VIM Certification is preferred.

What you will do

Provide day-to-day Application Management support for SAP OPENTEXT VIM and related SAP applications across IT Service Management, including service requests, incident management, enhancement requests, change management, and problem management as a Level 2 or Level 3 Application Management Specialist.

Lead and coordinate the