811-CEC Team Leader-Inbound_Digital Banking Kotak 811_0109_1461_1042744

Kotak Mahindra Bank · Thane

Senior

PayPay not listed

WhereThaneMaharashtra

TypeFull time

Posted4 NovToday, via Adzuna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

About this job

Description The 811‑CEC Team Leader – Inbound will oversee a high‑performing team of 20 agents within Kotak Mahindra Bank's Digital Banking Kotak 811 Contact Centre. You will be responsible for driving service quality, maintaining performance trackers, handling escalated customer queries, and collaborating with cross‑functional teams to continuously improve the inbound digital banking experience. Responsibilities Supervise and coach a team of 20 inbound agents to meet service level agreements (…

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