AC
Japanese Team Lead - Customer Support/Operations
ACCEL HUMAN RESOURCE CONSULTANTS · Jaipur
PayPay not listed
WhereJaipurRajasthan
TypeFull time
Posted4 NovYesterday, via Adzuna
Kaam checked
No fee, deposit or pay-to-apply signs
Night shifts
No vehicle or licence needed
About this job
We are Hiring - Japanese Team Lead Location: Jaipur (5-day working week - rotational shifts - 2 weekly offs) Key Responsibilities: Lead, mentor, and motivate a team of 12–15 Japanese-speaking specialists or customer service representatives. Serve as the main point of contact for Japanese clients, facilitating status meetings and handling escalations in Japanese. Monitor team SLAs, KPIs (CSAT, response time, quality accuracy), and conduct quality audits. Optimize team processes, training materia…
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