Customer Support Executive - International Voice Process

Title

Customer Support Executive International Voice Process

Job Location

Pune/Noida

Experience

Minimum 1 Year in International Inbound Voice Customer Support

Qualification

Minimum Higher Secondary / 12th Pass or Equivalent

Work Schedule

5 Days per Week

Shifts

Rotational Night / Overnight Shifts

Weekly Off

2 Rotational Days

Transportation

Two-Way Cab Facility

Job Summary

Innova Software Services Pvt. Ltd. is hiring experienced Customer Support Executives International Voice Process.

We are looking for customer-focused professionals with excellent English communication skills, international inbound voice support experience, and the ability to handle customer inquiries professionally.

The ideal candidate should understand customer service performance metrics, call quality standards, and effective customer handling techniques.

Key Responsibilities

• Handle inbound customer calls for an international customer support process.
• Respond professionally to customer inquiries, concerns, and service requests.
• Deliver accurate information and appropriate resolutions.
• Maintain high standards of customer satisfaction and call quality.
• Follow established call-handling procedures and professional telephone etiquette.
• Meet defined performance metrics and service-level expectations.
• Document customer interactions and follow-up actions accurately.
• Escalate complex customer concerns when necessary.
• Collaborate with team members and supervisors to improve customer service outcomes.
• Maintain professionalism during challenging customer interactions.

Required Qualifications

• Minimum 1 year of experience in an international inbound voice customer support process.
• Relevant employment or experience documentation.
• Excellent spoken English communication skills.
• Strong listening, comprehension, and interpersonal skills.
• Ability to communicate clearly and confidently in English, including during extended conversations.
• Familiarity with customer service KPIs such as

+ Average Handling Time (AHT)

+ Call Quality

+ Customer Satisfaction (CSAT)

+ Customer Dissatisfaction (DSAT)

• Strong customer handling and call etiquette skills.
• Ability to work scheduled night or overnight shifts.
• Minimum higher secondary education or equivalent qualification.

Preferred Skills

• Experience resolving customer issues during live calls.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work in a performance-driven customer support environment.
• Familiarity with customer service software or CRM systems.

Work Schedule and Benefits

• 5 working days per week.
• 2 rotational weekly days off.
• Night / overnight shifts.
• Two-way cab transportation facility.

Interview Process

Round 1: Operations Interview

Round 2: Versant English Communication Assessment

Application Details

Interested candidates may send their updated resumes to

HR@innovasoftservices.com

Email Subject

International Voice Customer Support Application

Please mention your total experience, international voice process experience, current location, and availability to join.