IT Services Delivery Manager GCC

Key Responsibilities

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• IT Infrastructure Operations Management
• Oversee daily IT operations infrastructure reliability and system availability across on prem and cloud environments
• Manage enterprise network infrastructure including LAN WAN SD WAN routers switches and firewalls
• Ensure high availability and performance of servers virtualization platforms and Azure cloud services
• Establish proactive monitoring alerting and capacity management frameworks
• Cyber Security Risk Management
• Lead cybersecurity operations covering threat detection incident response vulnerability management and remediation
• Implement and govern Zero Trust security architecture and endpoint protection controls
• Oversee security technologies including Firewalls Checkpoint Palo Alto Zscaler AV EDR solutions
• Coordinate with Truist Information Security teams to align with enterprise security standards and risk frameworks
• Identity Access Management IAM
• Own and manage IAM capabilities including Active Directory RBAC MFA and Privileged Access Management
• Ensure least privilege access user lifecycle management and audit readiness
• IT Security Compliance Governance
• Ensure compliance with IT security policies regulatory requirements and internal standards
• Support internal and external audits security assessments and remediation tracking
• Maintain documentation for security controls policies and governance processes
• Disaster Recovery Business Continuity
• Own Disaster Recovery DR and Business Continuity Planning BCP strategies for GCC IT operations
• Define and test RTO RPO objectives backup strategies and failover mechanisms
• Conduct periodic DR drills and resilience testing
• Automation Operational Excellence
• Drive automation frameworks for infrastructure provisioning monitoring patching and incident resolution
• Use analytics and operational data to optimize efficiency reliability and risk reduction
• IT Service Management ITSM
• Govern IT services using ITIL based practices including Incident Problem Change Request and Asset Management
• Ensure SLA adherence and high levels of customer satisfaction
• Leadership Stakeholder Vendor Management
• Lead and mentor infrastructure and cybersecurity teams
• Partner with business stakeholders GCC leadership and Truist IT and Security teams
• Manage strategic IT and security vendors and service providers
• Technical Professional Skills
• Networking Switches Routers SD WAN
• Security Firewalls Checkpoint Palo Alto Zscaler Zero Trust SOC integration
• Identity Active Directory IAM MFA Privileged Access
• Systems Windows Domain SCCM Intune AV EDR
• Cloud Virtualization Azure VM platforms

Preferred Skills

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Technology-\>IDAM-\>Identity Management,Technology-\>Infrastructure Security-\>Infrastructure Security,Technology-\>Infrastructure Security-\>IT Service Management,Technology-\>Security Operations-\>SOC Operations