Customer Support Specialist

Responsibilities

• Contact the potential leads assigned and inform them about the product and the services provided.
• Generate Leads for various in house processes. Answer questions about products and services of the company.
• Ask questions to understand customer requirements and help them remain active on the platform.
• Make timely follow ups and hand hold the customer in completing the onboarding.
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Follow established processes and procedures to maintain service quality.
• Go the “extra mile” to meet the assigned targets.

Desired Skills and Requirements

• Exp - 1 to 4 years or Freshers can also apply (2024 pass out)
• Any Graduate Proven experience in a customer support role.
• Proficient in relevant computer applications
• Having accounting knowledge is a plus.
• Excellent communication and active listening skills.

Languages

English \&Marathi,gujarati

Other Mandates

Office-based work, regular use of computer systems and communication tools

Satpal Singh-

7795097214

Pay

₹19,900.00 - ₹23,000.00 per month

Benefits

• Food provided
• Health insurance
• Provident Fund

Language

• English (Preferred)
• Hindi (Preferred)

Work Location

In person