Customer Service Coordinator

About Company

House of Anaita Pvt. Ltd. runs Amelia’s Dessert Shop, a Bengaluru-based brand known for premium, handcrafted desserts like tiramisu, made fresh and delivered direct to customers.

About the role

We’re looking for a Customer \& Service Coordinator to be the face and voice of Amelia’s, whether that’s with customers, delivery partners, or our online community. This is a hands-on role that brings together customer service, social media engagement, and daily coordination with the kitchen.

You’ll handle customer and delivery partner conversations over the phone and in person, manage our social media interactions, and work closely with the Head Chef every day to make sure orders, systems, and service run smoothly. It’s a good fit for someone friendly, organised, and confident with people, who enjoys being at the centre of a busy, growing food business.

We’re looking for an early-career professional who wants to build a long-term career in customer service and F\&B operations, and grow with a premium dessert brand.

What You’ll Do?

Customer Service.

• Handle customer calls, WhatsApp messages, and walk-ins with warmth and professionalism, including taking orders, answering queries, and sharing product details.
• Keep customers informed about their orders and resolve complaints, delays, or delivery issues promptly and courteously.
• Build lasting relationships with repeat customers and gather feedback to improve their experience.

Delivery Partner Coordination.

• Communicate with delivery partners over the phone and in person to make sure pickups and drop-offs happen on time.
• Manage delivery dashboards (in-house or third-party delivery apps) to accept orders, monitor live status, and flag issues in real time.
• Track deliveries and follow up on any delays, returns, or missed orders until they’re closed.

Social Media Engagement.

• Respond to comments, DMs, and reviews on Instagram and other platforms in the brand’s voice.
• Coordinate with leadership on content ideas, and publish posts, stories, and updates only after they’ve been approved.
• Share customer feedback and trending queries with leadership to help shape future content and offerings.

Kitchen \& Head Chef Support.

• Hold daily in-person check-ins with the Head Chef and kitchen team on orders, priorities, packing, and dispatch timelines.
• Follow the shop’s systems and processes for order handling, hygiene-related front-of-house practices, and record-keeping, and help others follow them too.
• Take on day-to-day responsibilities that support the Head Chef and help keep the business running seamlessly.

Records, Billing \& Product Dashboards.

• Maintain order logs, delivery records, and simple daily reports.
• Handle billing, invoices, and cash/UPI reconciliation for orders.
• Keep product dashboards and menus up to date, including availability, pricing, stock-outs, and new launches, in coordination with the Head Chef.

What We’re Looking For?

• An early-career professional keen to build a career in customer service, hospitality, and F\&B operations.
• A friendly, confident, customer-facing manner and a positive attitude.
• Clear and polite phone and in-person communication with customers, delivery partners, and the kitchen team.
• Familiarity with Instagram, WhatsApp Business, and handling customer interactions online.
• Quick to learn new dashboards, apps, and tools, and comfortable switching between several platforms during busy hours.
• Reliable and punctual, and happy to work in a fast-paced food business.
• Organised and process-driven, with an eye for detail in records and follow-ups.
• Can speak English and Kannada or Hindi.

Good to Have!

• Up to 2 years of experience, including internships, in customer service, front-of-house, hospitality, F\&B, or retail operations.
• Hands-on experience with food delivery partner dashboards or online ordering platforms.
• Experience managing a brand’s social media page or customer DMs.
• Comfort in all three languages: English, Kannada, and Hindi.
• Comfort with POS/billing software, spreadsheets, and basic computer tools.

Job Details

Role

Customer Service Coordinator

Work location

Bengaluru, Karnataka (in person)

Type

Full-time

Salary

₹20,000/month

Experience

0–2 years (freshers welcome)

Reports to

Head Chef / Operations Head

Open to candidates of all genders.

How to Apply

Email your CV to hr@houseofanaita.com, or WhatsApp it to 9686880340.

Pay

₹20,000.00 per month

Work Location

In person