Guest Service Associate (Front Office)

Key Responsibilities

• Greet and welcome guests in a warm and professional manner.
• Handle check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, and modifications.
• Answer phone calls, emails, and respond to guest inquiries promptly.
• Provide information about hotel services, facilities, and local attractions.
• Maintain accurate guest records using the hotel management system.
• Handle guest complaints and escalate issues when necessary.
• Coordinate with housekeeping and other departments to ensure room readiness.
• Process payments, prepare bills, and maintain cash handling procedures.
• Ensure the reception area is clean, organized, and presentable at all times.
• Follow hotel policies, safety procedures, and service standards.

Job Types

Full-time, Fresher

Pay

₹13,000.00 - ₹18,000.00 per month

Benefits

• Food provided

Work Location

In person