Concierge Executive

We are looking for a customer-focused and well-organised Concierge Executive to manage client requests, provide personalised assistance, and ensure a smooth and hassle-free customer experience. The candidate should have excellent communication, coordination, and problem-solving skills.

Key Responsibilities

• Handle customer queries and provide personalised assistance through calls, emails, and WhatsApp.
• Assist clients with hotel bookings, flight reservations, transportation, and other travel-related services.
• Coordinate with vendors, service providers, and internal teams to fulfil client requirements.
• Manage booking confirmations, follow-ups, reminders, and special requests.
• Provide information about travel destinations, local attractions, and available services.
• Handle customer complaints and resolve issues promptly and professionally.
• Maintain accurate records of client requests, bookings, and service updates.
• Ensure high levels of customer satisfaction through timely and quality service.

Required Skills \& Qualifications

• Graduate in any discipline.
• 1–3 years of experience in Concierge Services, Hospitality, Travel, or Customer Support.
• Excellent verbal and written communication skills.
• Good knowledge of MS Office and email handling.
• Strong coordination, multitasking, and problem-solving abilities.
• Professional attitude with a customer-first approach.

Preferred Experience

Travel, Hospitality, Hotel, or Luxury Customer Service Industry.

Pay

₹40,000.00 - ₹60,000.00 per month

Work Location

In person