Telecalling Executive

Job Description

• Enter, update, and maintain customer and business records accurately in company databases and spreadsheets.
• Make outbound calls to prospective and existing customers to provide information about products and services.
• Follow up with leads and maintain records of customer interactions.
• Verify, organize, and update customer contact information.
• Assist the sales team by scheduling appointments and collecting customer requirements.
• Maintain call logs, sales records, and activity reports.
• Respond to basic customer inquiries and direct them to the appropriate team when necessary.
• Ensure data accuracy, completeness, and confidentiality.
• Prepare daily and weekly reports on calling activities and data entry tasks.
• Perform other administrative and operational support duties as assigned. Requirements
• Strong communication and interpersonal skills.
• Basic computer knowledge, including MS Excel and data entry tools.
• Ability to make and handle customer calls professionally.
• Good organizational and time-management skills.
• Prior experience in data entry, telecalling, customer service, or sales support is a plus.