International BPO Executive

Key Responsibilities Handle inbound and outbound calls from international customers. Respond to customer queries through phone, email, and live chat. Provide accurate information about products and services. Resolve customer complaints and concerns professionally. Maintain a high level of customer satisfaction. Follow up with customers to ensure timely resolution of issues. Maintain accurate records of customer interactions in the CRM system. Meet daily, weekly, and monthly performance targets. Follow company policies, quality standards, and service procedures. Required Skills and Qualifications: Excellent verbal and written communication skills in English. Good listening and problem-solving abilities. Strong customer-handling and interpersonal skills. Basic computer knowledge and typing skills. Ability to handle international customers professionally. Positive attitude and willingness to work in a team. Flexibility to work in rotational shifts, night shifts, weekends, and holidays if required. Location: Mumbai/Thane/Navi Mumbai