Admin & Operations Executive – Insurance Back-End Management

Admin & Operations Executive – Insurance Back-End Management

POSITION DETAILS

Attribute

Details

Department

Insurance Operations & Back-Office Admin

Reporting To

Operations Manager / Branch Head

Experience Range

1–4 Years in Insurance Back-End / TPA / Broking

Location

Vadodara

Employment Type

Full-Time, Permanent

Salary

₹6–7 Lacs Per Annum (LPA)

ROLE OVERVIEW

We are seeking a detail-oriented Admin & Operations Executive to manage and streamline end-to-end insurance back-office workflows. The incumbent will serve as the operational backbone connecting sales/advisory teams, insurance carriers, Third-Party Administrators (TPAs), and clients—ensuring accurate policy issuance, timely renewals, seamless endorsement processing, claims documentation tracking, and strict compliance with regulatory turnaround times (TATs).

KEY RESPONSIBILITIES

Policy Issuance & Documentation Scrutiny

Verify proposal forms, KYC documents, risk inspection reports, and payment instruments prior to submission on insurer portals.

Track underwriting queries and ensure timely generation and dispatch of policy bonds.

Endorsements & Policy Servicing

Process financial and non-financial policy amendments, including name/address corrections, sum-insured alterations, asset additions/deletions, and nominee updates.

Ensure accuracy and zero discrepancies in all policy amendments.

Renewal & Retention Management

Generate advance renewal notices (30/60/90-day buckets).

Prepare comparative renewal quotes.

Coordinate with relationship managers and maintain renewal tracking logs to prevent policy lapses.

Claims Back-End Coordination

Register claim intimations.

Guide policyholders on the required claim checklists.

Verify submitted bills and documents.

Liaise with surveyors, TPAs, and insurer claims desks.

Monitor claim settlement status.

CRM, Data Integrity & MIS Reporting

Maintain master policy registers, premium/commission reconciliation sheets, and digital client repositories.

Prepare daily/weekly operational MIS dashboards covering pending proposals, issuance TATs, and renewal ratios.

Office Administration & Compliance

Manage insurer portal logins and inward/outward policy registers.

Coordinate with vendors.

Maintain audit documentation in accordance with regulatory guidelines.

QUALIFICATIONS & REQUIRED SKILLS

Education & Experience

Bachelor's degree in Commerce, Business Administration, Banking & Insurance, or a related field.

Proven experience in insurance back-office operations (General, Health, Motor, Corporate, or Life Insurance).

Technical Proficiency

Advanced working knowledge of MS Excel, including VLOOKUP/XLOOKUP, Pivot Tables, data validation, and MIS reporting.

Familiarity with insurer web portals and insurance CRM / Policy Administration Systems (PAS).

Core Competencies

High data-entry accuracy.

Strong analytical attention to policy wordings.

Ability to manage multi-insurer follow-ups under tight deadlines.

Professional written and verbal communication skills.

KEY PERFORMANCE INDICATORS (KPIs)

Operational Area

Performance Metric

Target Benchmark

Policy & Endorsement TAT

Time taken from complete document receipt to portal logging and issuance

Within 24–48 Business Hours

Documentation Accuracy

First-time-right policy issuance without post-issuance data errors

≥ 99.0% Accuracy Rate

Renewal Pipeline Tracking

Advance generation and circulation of renewal trackers and quotes

100% by 30 Days Prior to Expiry

MIS & Reconciliation

Timely updates to CRM registers, claim trackers, and daily MIS reports

100% Daily / Weekly Compliance

APPLICATION PROCESS

Interested candidates may forward their updated curriculum vitae along with their current notice period and compensation details to hr@acagarwal.com with the subject line: "Application – Admin & Operations (Insurance Back-End)"

Pay

₹600,000.00 - ₹700,000.00 per year

Benefits

Health insurance

Provident Fund

Work Location

In person