Guest Relation Executive
PVR Cinemas · Kochi
Pay₹30,000–33,000a month, as listed
WhereKochiKerala
TypeFull time
Posted5 NovYesterday, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
No vehicle or licence needed
Skills they list27 named
Diploma – Hotel ManagementServingRecord-keepingCustomer communicationCustomer complaint handlingAdd-on service promotionCustomer relationship buildingGuest relationsDigital register maintenanceInventory managementGreeting customersClient enquiry handlingProcessing cash transactionsEnglishHandling dissatisfied clientsMaster's degreeFood and beverage serviceBusiness etiquetteBachelor's degreeClient servicesCustomer issue escalationPoint-of-sale transaction managementDiplomaSuggestive sellingPOS systemsClient educationAdd-on sales
About this job
- EDUCATION
- Graduation /Post Graduate with certificate course or diploma in hospitality/Hotel Management
Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about facilities, programs and other services.
- To personally greet the VIPs and other affluent people at each touch point with correct salutation
- Service on seat, suggestive & Up selling, providing services as per GC SOPs
- Software / POS handling
- Escort VIPs and other affluent people to lounge area on their arrival
- Efficient Cash handling, inventory management at POS
- Customer query handling
- Well versed with Movie synopsis and genre
- Maintaining all required registers for Gold Class
- Job Types
- Full-time, Permanent
- Pay
- ₹30,000.00 - ₹33,000.00 per month
Benefits
Life insurance
Provident Fund
Application Question(s)
Did you complete Hotel Management or Aviation Course?
Education
Bachelor's (Required)
Experience
- GRE
- 2 years (Required)
Language
English (Required)
Shift availability
Day Shift (Required)
Night Shift (Required)
- Work Location
- In person
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