Tele Caller Executive

Telecaller

Job Summary

We are looking for a Telecaller to communicate with prospective students and customers, provide information about our programs and services, and support the lead follow-up process. The role involves making outbound calls, handling enquiries, maintaining lead records, and coordinating with the relevant teams.

Responsibilities

Make outbound calls to prospective students and customers from assigned leads.

Respond to enquiries and provide accurate information about courses, programs, and services.

Understand the requirements and interests of prospective students and provide relevant information.

Follow up with leads through calls and other approved communication channels.

Schedule counselling sessions, meetings, or appointments when required.

Maintain accurate records of calls, enquiries, follow-ups, and lead status.

Coordinate with the counselling, admissions, and business development teams for further follow-up.

Handle incoming calls and enquiries professionally.

Meet assigned call and follow-up targets.

Share regular updates on lead status and follow-up activities with the reporting manager.

Requirements

Good verbal communication and interpersonal skills.

Ability to communicate clearly and professionally over the phone.

Basic computer knowledge and ability to maintain records.

Good listening and follow-up skills.

Ability to work with targets and manage multiple leads.

Previous experience in telecalling, customer support, inside sales, or a related role is an advantage.

Freshers with good communication skills may also apply.

Skills

Verbal Communication

Telecalling

Customer Interaction

Lead Follow-up

Active Listening

Basic Computer Skills

Record Keeping

Time Management

Job Type

Full-time

Work Location

Kochi, Kerala

Experience

0–1 years

Pay

₹15,000.00 - ₹17,000.00 per month

Benefits

Cell phone reimbursement

Internet reimbursement

Work Location

In person