Human Resources Executive - BPO Operations (Client Human Resources Management)

Job Title

Human Resources Executive – BPO Operations (Client Human Resources Management)

Location

Kakkanad

Reports to

HR Manager / Senior Management

Role Overview

The Human Resources Executive – BPO Operations will support and execute day-to-day HR management for client portfolios, serving organizations primarily based in KSA, Bahrain, Oman, UAE, Qatar, Kuwait, China, and other regions. This role ensures smooth, accurate, and compliant delivery of all HR processes as per each client’s requirements.

Key Responsibilities

Handle end-to-end HR operational activities for assigned clients, including onboarding, induction, documentation, payroll processing, benefits administration, attendance management, and exit formalities.

Maintain and update employee records, HRMS entries, contracts, and statutory documentation as per client and compliance needs.

Support monthly payroll calculations, leave management, and employee reimbursements.

Coordinate with client managers and internal teams to address HR queries, grievances, and compliance issues promptly and professionally.

Ensure adherence to local labour laws, social protection, and HR best practices in KSA, Bahrain, Oman, UAE, Qatar, Kuwait, China, and other relevant regions.

Assist in employee engagement, performance management support, policy implementation, and HR projects as directed by the client or senior management.

Prepare and share HR reports, MIS data, and HR analytics as per client deliverables and deadlines.

Support the HR onboarding/offboarding audits and process improvement initiatives.

Stay updated on HR legal and statutory requirements for client countries.

Manage confidential HR data with absolute integrity and discretion.

Assist during internal/external audits and data requests.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field (preferred: postgraduate diploma, MBA-HR, or HR certifications).

2–5 years of HR experience, with preference for BPO, shared services, or client-facing environments.

Familiarity with end-to-end HR operations, HRMS/payroll tools, and document management.

Exposure to GCC/China HR standards and basic statutory compliance is a plus.

Excellent communication and interpersonal skills, with ability to work with diverse multinational clients.

Strong attention to detail, process orientation, and organizational skills.

Ability to prioritize, manage multiple clients, and work across time zones when needed.

Discretion in handling sensitive HR information.

Pay

Up to ₹25,000.00 per month

Benefits

Provident Fund

Work Location

In person