Branch Operations Manager| Kochi

CSB Bank · Kochi

Senior

PayPay not listed

WhereKochiKerala

TypeFull time

Posted5 NovYesterday, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

No vehicle or licence needed

Skills they list51 named

Quality control corrective actionsQuality indicator monitoringCustomer records maintenanceService level reviewsLead generation from existing customersEnd-of-shift balancingRetail banking product salesKYC rulesAdd-on service promotionFinancial salesJAIIBBanking operations managementCompliance record maintenanceFinanceRetail banking salesOperations coordinationCompliance training instructionIn-person customer servicePromoting banking productsCustomer due diligenceRegulatory compliance monitoringAchieving service-level targetsRecords managementBachelor's degreeContinuous improvementClient servicesStaff trainingQuality improvementQuality compliance managementBancassuranceFinancial document verificationCAIIBService level analysisFinancial reconciliationFinancial regulatory complianceOperational metrics analysisRoot cause analysisInsurance salesCustomer satisfaction improvementSuggestive sellingProcess managementTracking inventory levelsDocumentation reviewPromoting banking servicesEnd-of-day payment reconciliationAccount openingBank branch experienceInternal controls managementAdd-on salesRetail banking account supportAudit support

About this job

Job Description

To manage branch operations through monitoring of operational activities, evaluation of service quality, adherence to regulatory and compliance requirements, and implementation of operational controls to ensure efficient service delivery and customer experience.

Responsibilities

Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)

Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements

Ensure accurate account opening/KYC with CKYC uploads and documentation quality

Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes

Prepare for audits/inspections; maintain records and resolve observations on time

Cross‑sell insurance/investments and activate digital banking for all new customers

Train frontline on process updates and compliance requirements

Inventory management of customer Deliverables and gold loan packets.

Qualifications

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB

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