Front Desk Receptionist
Nova IVF Fertility Pvt Ltd · Delhi
Pay₹21,000–25,102a month, as listed
WhereDelhi
TypeFull time
Posted4 Nov2 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list30 named
Guest relationsInbound customer enquiry call handlingPhone communicationPayment processingCustomer appointment bookingPatient appointment coordinationGreeting customersClient enquiry handlingInbound voiceMedical scheduling12th PassPayment collectionPatient flow managementHealth record trackingQueue managementSecretarial workPatient orientationHandling patient queriesPatient record updatingPatient registrationManaging patient recordsVisit schedulingMedical appointment creationFile organisationOffice phone managementMedical administrationReception managementOffice experienceFront office managementOffice record organisation
About this job
To remain well-groomed as per company policy.
- Handling telephonic inquiries of the patients and keeping a record of the same.
- Booking new and follow-up appointments of the patients online and directly in SIVIS.
- Calling patients, who missed their first and follow-up appointments for the next appointment and reason for missing the same.
- Greeting and welcoming the patients/guests/consultants both voice and face-to-face.
- Assisting patients to fill-up the registration form and then registering patients in SIVIS.
- Collecting payments and generating receipts for the patients.
- Preparing patients file (IVF files + Lab reports + SA report) for the next day appointments and informing same to consultants.
- Retrieving lab reports from the lab at regular interval and arranging the same in the alphabetical order.
- Following the patient flow as per standards and coordinating the same with other roles in the center.
- Scheduling appointments of the patients in a way which helps in minimizing patient waiting time in the system.
- Managing the patients waiting time in peak hours
- Pay
- ₹21,000.00 - ₹25,102.77 per month
Benefits
Commuter assistance
Leave encashment
Life insurance
Paid time off
Provident Fund
- Work Location
- In person
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