Customer Service Agent

Customer Support Executive – Voice & Non-Voice Process

Company

TELUS Digital (formerly TELUS International)

Location

Sector 135, Noida, Uttar Pradesh

Job Type

Full-Time

Experience

Fresher & Experienced

Department

Customer Experience / Operations

Job Description

TELUS Digital is hiring enthusiastic, customer-focused individuals for Voice and Non-Voice Customer Support Executive positions at its Noida Sector 135 location.

We are looking for motivated candidates who have good communication skills, a positive attitude, and a willingness to learn. Both freshers and experienced candidates are welcome to apply.

Candidates will be responsible for assisting customers, resolving their queries, providing accurate information, and ensuring a smooth customer experience.

Key Responsibilities

Voice Process

Handle inbound and outbound customer calls professionally.

Understand customer queries and provide appropriate solutions.

Resolve customer complaints while maintaining customer satisfaction.

Maintain professional communication and call-handling etiquette.

Follow company policies, quality standards, and process guidelines.

Non-Voice Process

Handle customer queries through chat and email.

Provide accurate and timely responses to customer requests.

Maintain proper documentation and update customer information.

Resolve customer issues through written communication.

Meet productivity, accuracy, and quality targets.

Eligibility Criteria

Freshers and experienced candidates can apply.

Minimum qualification

12th Pass / Graduate (as per process requirements).

Good verbal and written communication skills.

Basic computer knowledge and typing skills.

Ability to work in a rotational shift environment.

Customer-focused attitude and problem-solving skills.

Comfortable working from the office.

Experience

Freshers are welcome.

Candidates with 6 months to 3 years of BPO / Customer Support experience will be preferred for relevant openings.

Salary & Benefits

Competitive salary based on experience and interview performance.

Attractive incentives (where applicable).

Training and development opportunities.

Professional working environment.

Growth opportunities within the organization.

Job Location

TELUS Digital, Sector 135, Noida, Uttar Pradesh.

Contacts for Referrals

9616136039

Apply now and start your career with TELUS Digital!

Pay

₹18,000.00 - ₹35,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location

In person