Real-Time Queue Monitoring_Digital Banking Kotak 811_0109_7507_1031193

Description The Real‑Time Queue Monitoring specialist will be the eyes and ears of the Kotak 811 inbound contact centre, continuously tracking queue metrics, identifying bottlenecks, and coordinating with agents and supervisors to maintain service standards. This role requires sharp analytical skills, rapid decision‑making, and a deep understanding of digital banking operations to deliver a seamless customer experience. Responsibilities Continuously monitor live queue dashboards and key perform…