Hiring – Telecaller / Customer Support Executive

Hiring – Telecaller / Customer Support Executive

Company

MrMed – Online Pharmacy

Location

Royapettah, Chennai

Work Mode

Work from Office (WFO)

Salary

Up to ₹30,000 per month

Joining

Immediate joiners preferred

Experience

0 to 1 year

Job Overview

We are looking for Telecallers / Customer Support Executives to join our growing team at MrMed, an online pharmacy. The role involves handling customer queries, managing inbound and outbound calls, providing post-sales support and resolving customer concerns through voice and non-voice channels.

Key Responsibilities

• Handle inbound and outbound customer calls.
• Manage pre-sales and post-sales customer interactions.
• Assist customers with order-related queries, product information and service requests.
• Handle customer concerns, complaints and escalations professionally.
• Provide timely updates on order status, delivery and other customer requirements.
• Manage non-voice communication through chat, email or other support channels.
• Ensure customer satisfaction through effective communication and follow-ups.
• Coordinate with internal teams to resolve customer issues.
• Maintain proper records of customer interactions and follow-up activities.

Eligibility Criteria

• Good communication skills in Hindi and English (mandatory).
• Previous experience in telecalling, customer support or customer service preferred.
• Experience in voice and non-voice processes will be an added advantage.
• Ability to handle customer concerns patiently and professionally.
• Good listening, problem-solving and interpersonal skills.
• Candidates from e-commerce, online pharmacy, healthcare or BPO backgrounds preferred.

Job DetailsParticularsDetailsPositionTelecaller / Customer Support ExecutiveSalaryUp to ₹30,000 per monthLanguagesHindi and EnglishProcessVoice and Non-VoiceCallingInbound and OutboundWork LocationRoyapettah, ChennaiWork ModeWork from OfficeJoiningImmediate joiners preferredHow to Apply

Interested candidates can share their updated resumes at

hr@mrmed.in

Join MrMed and be part of a growing online pharmacy team!

Pay

₹20,000.00 - ₹28,000.00 per month

Work Location

In person