Associate Manager, Clinical Liaison Ortho Chennai

Description

Role summary

Individual will be working for Associate Manager, Clinical Liaison role with responsibilities of managing a team and having an opportunity to collaborate with sales team and customers to ensure their clinical confidence in treatment outcomes.### Role expectations

Role expectations

Essential duties include but are not limited to the following

Commercial:* Planning and executing Monthly, Quarterly and Annual Clinical \& CCA Plans in alignment with overall India/ market strategy for the region.

• Planning \& executing programs to increase productivity of team in alignment with India/ region goals.
• Managing a Team and ensuring performance of the team

Customer:* Responsible for developing customer capability in successfully planning for the treatment for various types of dental malocclusions. Also ensuring capability development in leveraging the various tools available in the system for the same.

• Responsible for executing customized programs for various customer segments in order to increase customer capability
• Effectively driving team to ensure high customer satisfaction as measured through NPS scores

Process:* Responsible for process adherence of the team while executing various programs like Global Growth Programs. Implementing change management amongst team and customers to implement processes

• Understanding, evaluating and bringing forward suggestions that help streamline processes and make it more efficient.
• Team:Building team capability through coaching, mentoring and assigning training programs that develop the team
• Working closely with different stakeholders to effectively execute on plans. Representing the field clinical team during meetings/ discussions and vice verca on the field
• Provide all appropriate reporting to the Associate Director Clinical Liaison India including feedback from customers on a weekly and monthly report

Drive the Best Outcomes* Provide Product and Clinical Training and knowledge to assigned accounts.

• Provide appropriate training and field coaching as required to all India Team members, distributors and all external customers.
• Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling
• Ensure professional dress code and attitude is maintained at all times
• Keep abreast of what competitors are doing; and update India Marketing Manager of market intelligence and pulses in the market
• Providing continuous education to staff especially sales and marketing team and training when there is new product launch
• Coordinating clinical related sales/marketing programs like mentorship program, smile program, etc.
• Be responsible for all quality updates records and customer product feedback for India market.

Lock in Key Relationships

• Engage certified doctors and develop potential for new cases; engage non-certified doctors and establish their potential as an Invisalign provider and current submitters to develop Invisalign business
• Clinical event and speaker management
• Plan and arrange the clinical events that suitable for the market and coordinate with the India plan an educational pathway
• Manage to engage speakers to clinical events with pre-event preparation and post-event follow up and report the feedback to India team

What we're looking for

What we're looking for

Requirement / Criteria for the Role* Graduate of Doctorate of Dental Surgery, Bachelor Dental Surgery or Masters

• With 8-10 years of working experience and preferably 2-3 years in a corporate environment
• Experience in training dentists/orthodontists
• Proficient in English
• Effective communication and presentation skill P
• Provide support to audit processes and quality management system as required
• Travel 75%

WORK SCHEDULE / HOURS

Regular business hours. Some outside hours in evenings and weekends may be required from time to time.### About Align Technology

Your growth and well-being

At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:* Health and well-being programs to keep you thriving in both body and mind.

• Employee-exclusive discounts on Invisalign products.
• Learning opportunities through online learning resources and support for your individual development plans.
• Inclusive, global workplace that fosters collaboration, recognition and belonging.

Country and/or role specific details will be shared with you by your recruiter during the interview process.

Discover Align

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural