Front Office Executive cum Admin

Roles \& Responsibilities

A. Front Office Responsibilities

• Welcome and attend to patients and visitors professionally.
• Handle patient registration and update patient details in the hospital software.
• Schedule appointments for doctors and coordinate consultation timings.
• Attend telephone calls and respond to patient enquiries.
• Guide patients to the respective departments and consultation areas.
• Maintain patient records and registration details.
• Coordinate with doctors, nursing staff and other departments.
• Handle patient complaints and escalate issues to the concerned supervisor.
• Manage OP and IP admission-related formalities.

B. Billing Responsibilities

• Prepare accurate OP, IP and procedure-related bills.
• Collect consultation fees, registration charges and other payments.
• Generate receipts and maintain billing records.
• Verify billing details before finalising invoices.
• Handle cash, card, UPI and other payment transactions.
• Process refunds and discounts only with proper approval.
• Coordinate with insurance and TPA departments whenever required.
• Prepare daily cash collection and billing reports.
• Ensure proper handover of cash and billing documents to the Accounts Department.
• Follow up on pending bills and outstanding payments.

C. Patient Coordination

• Explain billing procedures and payment requirements to patients.
• Coordinate patient discharge billing with the concerned departments.
• Ensure patient queries are addressed promptly.
• Maintain confidentiality of patient information.
• Ensure patient satisfaction through proper communication and service.

Pay

₹8,700.00 - ₹29,000.00 per month

Benefits

• Provident Fund

Work Location

In person