Service Delivery Manager (DPO)

Job Summary

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should have experience in end to end Order to Cash cycle

• should have good experience in Cash application process as Team Manager

10+ yrs exp

Key Responsibilities

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Work as a Team Manager in the Cash Applications team. Key responsibilities would include :-

• Lead a team of Cash Applications Analysts, SMEs and Team Leads for the assigned AR Portfolio.
• Be the primary owner of team's performance and service levels
• Identify and lead efforts to execute process improvements and transformation opportunities
• Be responsible to produce and manage daily and monthly SLA/KPI reports (performance and business metrics)
• Be responsible to implement industry best OTC operational practises, identify tools and technology as applicable for the process
• Lead internal and external goverance for team performance and process health
• Be the process owner in Cash Applications team and provide guidance to overall team
• Drive operational excellence and responsible for people and performance management

Skill Requirements

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Good communication skills

• Analytical \& problem solving skills.
• Able speak and coordinate with other functions inorder to resolve the issues on time
• Prior Team handling and people management is mandatory
• Managing customer experience
• Stakeholder and change management

Must Have Skill

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LTC- Billing / Invoice,LTC- Cash Apps

Good to Have Skill

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Other Requirements

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Hands on experience in SAP(including invoicing, contracts, workflows)

• Preferable: Zendesk, Seibel CRM
• Experience in Workflow tools
• Experience in MS Office
• Experience in Visio (Creating process flows/Blue prints)