Customer Service Team Leader - Skin Care Clinic

Job Description

Experienced Team Leader – Skin Care Clinic

Position

Team Leader

Industry

Skin Care / Dermatology / Aesthetic Clinic

Experience

6-9 years preferred

Languages Required

Telugu, Hindi and English

Location

Hyderabad

Job Responsibilities

• Lead, manage, and motivate the tele calling and patient coordination team.
• Monitor daily calling activities, lead follow-ups, appointment bookings and conversions.
• Set daily, weekly and monthly targets and ensure the team achieves them.
• Train team members on communication skills, treatment information, patient handling and appointment conversion.
• Monitor call quality, team performance, attendance and productivity.
• Handle escalated patient inquiries and resolve customer concerns professionally.
• Coordinate with doctors, reception staff and clinic management to ensure smooth operations.
• Track leads from social media, advertisements and other marketing channels.
• Prepare daily and monthly performance reports for management.
• Ensure timely follow-ups with prospective patients and existing clients.
• Maintain patient confidentiality and professional service standards.

Requirements

• Previous experience as a Team Leader in a skin care clinic, dermatology clinic, aesthetic center or healthcare telecalling team.
• Strong leadership, team management and communication skills.
• Fluency in Telugu Hindi, and English.
• Proven ability to manage targets and improve appointment conversions.
• Good knowledge of lead management, CRM software, Excel and reporting.
• Excellent problem-solving and patient relationship management skills.
• Ability to work in a target-driven environment.

Pay

₹30,000.00 - ₹36,000.00 per month

Experience

• Team Leader – Skin Care Clinic: 6 years (Preferred)
• Monitor daily calling activities: 6 years (Preferred)
• clinic management: 9 years (Preferred)
• CRM software: 3 years (Preferred)
• team management: 9 years (Preferred)
• lead follow-ups \& appointment bookings: 6 years (Preferred)

Work Location

In person