Service Engineer

Role Overview: Key Responsibilities – Service Engineer • Install, commission, and configure laboratory equipment and industrial/laboratory chillers at client sites, ensuring proper setup as per technical specifications. • Conduct site inspections prior to installation to assess requirements such as power supply, space, and environmental conditions. • Perform routine preventive maintenance (PM) activities as per schedule to ensure optimal performance and minimize downtime. • Handle breakdown maintenance efficiently by identifying root causes and implementing corrective actions. • Diagnose and troubleshoot issues related to electrical systems, mechanical components, and refrigeration circuits (compressors, condensers, evaporators, expansion valves, etc.). • Use appropriate tools and testing equipment to identify faults and ensure accurate repairs. • Monitor and analyze chiller performance, including temperature stability, pressure levels, gas flow, and cooling efficiency, and recommend improvements where required. • Maintain detailed service reports, maintenance logs, and checklists for all service activities; update internal systems/CRM on a regular basis. • Ensure proper documentation of service history, spare parts usage, and customer feedback. • Coordinate with internal teams and external vendors for procurement of spare parts and ensure timely availability of required materials. • Follow up on pending parts and ensure minimal delay in service delivery. • Provide technical support and guidance to customers on equipment usage, basic troubleshooting, and maintenance practices. • Build and maintain strong relationships with clients to ensure high levels of customer satisfaction. • Ensure timely closure of service requests/complaints within defined TAT and maintain service quality standards. • Escalate critical issues to senior management or technical teams when required. • Adhere to safety standards and protocols while handling equipment, especially refrigeration systems and electrical components. • Ensure compliance with company policies and industry regulations. • Support installation and service activities across multiple locations, including travel when required.