Front Office Executive

Ambuja Hospitals Private Limited · Bangalore

Pay₹18,000–25,000a month, as listed

WhereBangaloreKarnataka

TypeFull time

Posted6 NovYesterday, via Apna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

About this job

Front office is the first interface between patients their relatives and the hospital. A pleasing approach to the visitors is crucial to build a lasting relationship. · Greet and receive the patients and visitors. · Attend phone calls, answer inquires, assist patient in filling up documents. · Schedule the appointments at the correct time and with the correct doctor, communication of same to patient and doctor. · Listen to patient and communicate in a positive and confident manner with those over the phone or the reception area. · Handle billing and detailing patient invoices. · Copy and email documents between hospitals and patients · Answer questions and address complaints. · Receive letters, packages etc. and distribute them. · Check, sort and forward emails. · Monitor office supplies and place orders when necessary. · Keep updated records and files. · Monitor office expenses and costs. · Take up other duties as assigned. · Customer service orientation. · Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) · In depth knowledge of all facilities and services available in the hospital. · Knowledge of all doctors and their respective specialities, OPD timings etc., · Basic knowledge of medical terminology. · Problem-solving skills. · Positive interaction with everyone who approach the front desk. · Multitasking abilities. · Good professional relation with all department in the hospital. · Customer centric – need of the patient is top priority. · Attention to detail. · To be discrete – having personal information of patients. · FO executive need to be trust worthy and maintain confidentiality. · Respect your co-staff, and be professional during working hours. · Any task assigned by the higher up’s instructions. · Should assist with the requirements of the other departments. · There is a whole lot more that goes into making a hospital a great place to work, and even better place for clients to visit, and ensuring things run smoothly and efficiently from the moment the doors open.

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