Key Account Manager

Key Responsibilities Hospital & Doctor Engagement · Visit assigned hospitals, nursing homes, and ICUs on a regular basis. · Engage with: o Neurologists o Neurosurgeons o Critical Care Consultants o Discharge coordinators, case managers, nursing teams · Promote HCAH Rehab & Recovery Centres , OPD services, transition care, and rehabilitation programs. · Position HCAH as a preferred post-acute and recovery care partner Lead Generation & OPD Coordination Identify potential rehab and recovery patients from: ICU step-down cases Neuro and critical care discharges Long-stay and dependent patients Generate qualified leads and arrange OPD appointments at respective HCAH centres. Ensure correct referral mapping and documentation in CRM. Patient Follow-up & Conversion Follow up with patients and families post-OPD for: Treatment initiation Continuity of advised rehabilitation plans Coordinate with centre clinical and operations teams to ensure smooth onboarding and admission. Account Management & Internal Coordination Manage assigned hospital accounts end-to-end. Work closely with: Centre Managers Clinical Coordinators Rehab and operations teams Track case progress and address bottlenecks affecting conversion. Reporting & Performance Tracking Maintain daily and monthly reports on: Doctor visits Leads generated OPDs scheduled vs attended OPD-to-treatment conversions Review performance with Sales Head and execute corrective actions.