Malayalam Voice Process

Matrimony.com Ltd is the largest and the most trusted matrimony brand with employee strength of around 3500+ associates. The service offering of the brand are in matchmaking and marriage services through websites, mobile sites and mobile apps. Its flagship products are Bharat Matrimony, Community Matrimony, Jodii, Assisted services and Elite Matrimony in the matchmaking business. The marriage services vertical comprises of Wedding Bazaar.

We are the pioneer and leader in the online match making business with over 4 million active members availing these services.

Matrimony.com has a pan India presence with 7+ regional offices and 100+ company owned retail outlets. Matrimony.com has recently been awarded the Superbrand award as well as the award for gender sensitivity for the Find Your Equal campaign. The goal is to build a billion dollar revenue company and a long lasting institution with a legacy for the generations to come.

Job Title

Service Officer

Role Overview

The Telesales & Service Associate of CBS sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.

Key Responsibilities

Responsible for making outbound calls and regular follow up on leads assigned.

Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.

Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters

Explaining the product features in detail and how to use the packages.

Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.

Address all the issues / grievances of customers and provide the right customer experience.

Capture the insights from customer interactions and share it with the internal team.

Strictly adhere to the process requirements

Skill and Competencies required

Functional

Business Knowledge Process Knowledge

Product Knowledge

Customer Orientation

Language skills – English / Regional language

Telemarketing / Selling Skills

Basic computer skills – MS Excel, Word

Behavioral

Values – Integrity / Honesty / Respect

Communication – Oral & Written skills / Listening

Executive Presence

Business / Telephone Etiquette

Influencing Skills

Empathy

Self-driven / Initiative

Ability to manage stress

Willingness to learn

Pay

₹13,500.00 - ₹16,000.00 per month

Benefits

Provident Fund

Ability to commute/relocate

Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education

Higher Secondary(12th Pass) (Required)

Work Location

In person