Retail Store Manager

Job Description

Retail Store Manager

Business

Offline Retail

Department

Operations

Locations

Coimbatore

Reports to

Regional / Area Manager

Operations Experience

2–3 years as a Store Manager in retail

Pay scale

Rs. 25,000 – Rs. 35,000 per month

Role Summary

The Store Manager is responsible for the end-to-end performance of the store: sales, customer experience, team management, inventory control and operational compliance. The role requires a hands-on leader who can drive revenue, build a high-performing team and uphold brand standards.

Key Responsibilities

Sales & Business Performance

Achieve monthly and quarterly sales, conversion and profitability targets.

Analyse daily and weekly sales data; plan and execute actions to close gaps.

Drive upselling, cross-selling and local promotional activities to increase footfall and average bill value.

Team Leadership

Recruit, train, coach and manage the store team, including sales executives and support staff.

Set clear targets, review performance regularly and run structured feedback and improvement plans.

Manage rosters, attendance and productivity; keep attrition low and morale high. Customer Experience

Ensure a consistent, high-quality customer experience in line with brand standards.

Handle escalations and complaints promptly and drive repeat business.

Ensure the team has strong product knowledge and consultative selling skills.

Store Operations & Compliance

Manage inventory

stock receiving, replenishment, cycle counts and shrinkage control.

Maintain visual merchandising, store hygiene and brand presentation.

Ensure cash handling, billing accuracy, statutory and company policy compliance.

Coordinate with warehouse, supply chain, marketing and HR teams.

Reporting

Submit timely MIS on sales, stock, manpower and customer feedback to the reporting manager.

Requirements

Graduate in any discipline (MBA / retail management diploma is an advantage).

2–3 years of experience as a Store Manager or Assistant Store Manager in organised retail. • Proven record of meeting or exceeding sales targets and managing a team.

Working knowledge of POS, inventory systems and MS Excel.

Strong communication, problem-solving and people-management skills.

Fluency in the local language (Tamil and English)

Preferred Profile

Experience in the medical devices / healthcare retail space (for example orthopaedic, mobility, diagnostic or wellness products).

Comfort with consultative, product-led selling and explaining product benefits to customers.

Understanding of regulatory and quality requirements for medical products, such as batch tracking, expiry management and returns.

Experience handling B2C walk-in customers along with clinic, hospital or doctor-referral relationships.

Key Skills

Sales and target orientation · Team leadership · Inventory management · Customer service · Visual merchandising · Data-driven decision making

Pay

₹25,000.00 - ₹35,000.00 per month

Work Location

In person