Guest Relations Executive

WE ARE HIRING | ZIVAYA WELLNESS Multiple Openings – Hospitality, Guest Relations & Sales

Job Positions

Guest Relations Executive (GRE)

Outlet Manager – Wellness

Job Locations

Indore | Ahmedabad | Mumbai | Delhi | Gurugram | Vrindavan | Udaipur | Ujjain

About Zivaya Wellness

Zivaya Wellness is a premier wellness brand operating spa and wellness outlets in luxury hotels, premium hospitality destinations, airports, lounges, and palaces across India.

We are looking for confident, outgoing, well-groomed, and sales-driven professionals to join our growing team and represent Zivaya Wellness at premium hospitality locations.

Position Overview

The selected candidates will be responsible for guest engagement, promoting wellness and spa services, generating revenue, and delivering an exceptional guest experience.

This is a guest-facing and target-oriented role that combines hospitality, relationship management, sales, and outlet operations.

Key Responsibilities. Guest Engagement & Sales

Proactively approach, greet, and engage guests in hotel lobbies and lounges.

Introduce guests to wellness services, express therapies, and promotional offers.

Convert guest interactions and walk-in enquiries into sales.

Upsell and cross-sell services based on guest requirements and preferences.

Maintain an active presence in designated areas to maximize guest engagement.

Revenue Generation & Promotions

Achieve daily, weekly, and monthly sales targets.

Generate business through guest interactions and effective sales techniques.

Coordinate with hotel departments for cross-promotional activities.

Execute promotional campaigns, offers, and marketing initiatives.

Maintain records of enquiries, leads, and sales conversions.

Guest Experience & Brand Representation

Deliver a warm, professional, and premium guest experience.

Represent Zivaya Wellness as a brand ambassador.

Handle guest enquiries, feedback, and basic service-related concerns.

Maintain high standards of grooming, hygiene, and outlet presentation.

Ensure guest satisfaction through effective communication and coordination.

Outlet Operations & Team Coordination

Coordinate with spa therapists and other team members to ensure smooth operations.

Assist with appointment scheduling and service readiness.

Monitor daily outlet activities and operational requirements.

Ensure compliance with company SOPs, hotel policies, hygiene standards, and airport regulations wherever applicable.

Support team management and operational responsibilities as per the designated position.

Desired Candidate Profile

Excellent communication and interpersonal skills.

Confident personality with the ability to initiate conversations with guests.

Strong sales orientation and target-driven approach.

Experience in credit card sales, club memberships, luxury retail, hospitality, beauty, or wellness sales will be preferred.

Good English communication skills; knowledge of additional languages will be an advantage.

Well-groomed, presentable, and professional personality.

Strong ownership, responsibility, and attention to detail.

Ability to handle guests professionally and deliver high service standards.

Preferred Industry Background

Candidates with experience in the following industries are encouraged to apply

Luxury Hotels & Hospitality

Airport Lounges & Aviation

Credit Card & Membership Sales

Luxury Retail & Customer Service

Spa, Salon & Wellness Centres

Beauty & Lifestyle Services

Guest Relations & Front Office Operations

Work Environment & Flexibility

Willingness to work in flexible and rotational shifts.

Comfortable working in premium hotel, airport, and hospitality environments.

Ability to perform in a fast-paced, customer-oriented environment.

Compensation & Benefits

Attractive fixed salary.

Performance-linked sales incentives.

Excellent earning potential based on individual performance.

Opportunity to work with premium hospitality and wellness brands.

Additional Preferences

Candidates with a strong customer-service and sales background will be preferred.

Non-smokers preferred.

Strong attention to detail and professional discipline.

Be a Part of Zivaya Wellness!

Build your career in luxury hospitality, wellness, guest relations, and sales.

Interested candidates can share their updated resumes with the HR Team.

Pay

₹15,000.00 - ₹35,000.00 per month

Work Location

In person