Technical Customer Service Advisor

AGROLIANCE PHOSPHATE INDIA PRIVATE LIMITED · Indore

Pay₹32,000–41,000a month, as listed

WhereIndoreMadhya Pradesh

TypeFull time

Posted6 NovYesterday, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

Skills they list20 named

Live chatTechnical troubleshootingTechnical support via phoneInbound customer enquiry call handlingBasic service issue troubleshootingPhone communicationClient enquiry handlingInbound voiceInternational voice processEnglishMicrosoft OfficeVoice-based call centre experience12th PassClient servicesCustomer issue escalationProblem identificationClient communication skillsCommunication skillsClient interaction via phone callsSystem issue identification

About this job

Job title– Technical Customer Service (Voice + Chat)

Role: Technical Customer Support Executive
Process: International Voice + Chat
Experience: Minimum 1 year of International US Process experience is mandatory.

Job Responsibilities

Handle customer queries through voice and chat.

Troubleshoot basic technical issues and provide suitable solutions.

Assist customers with technical concerns, product usage and service-related issues.

Identify customer problems and guide them through step-by-step resolutions.

Maintain proper call handling standards and customer satisfaction.

Escalate complex technical issues to the concerned team whenever required.

Requirements

Minimum 1 year of International US customer service experience.

Previous experience in technical support is mandatory.

Good English communication skills.

Comfortable handling both voice and chat support.

Interested candidates can share their updated CV.

Pay: ₹32,000.00 - ₹41,000.00 per month

Benefits

Work from home

Ability to commute/relocate

Indore, Madhya Pradesh: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education

Higher Secondary(12th Pass) (Preferred)

Experience

International voice process: 1 year (Required)
Work Location: In person

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