Quality Analyst – Call Audit (Executive Level)

JD

Quality Analyst – Call Audit (Executive Level)

Company

GCS Worldwide

Website

https://gcsworldwide.com/

Location

Unit No. 403–406, 4th Floor, Splendor Spectrum Tower 2, Sec 58, Gurugram

Reporting To

General Manager

Vacancy

1 Position

Salary

₹30,000 – ₹32,000 / month (Monthly Take-Home | Fixed)

Job Type

Full-Time | On-Site

Key Responsibilities

Call & Data Verification Analysis

Perform systematic call and data audits across platforms, databases, and systems to ensure accuracy, compliance, and quality integrity.

Identify discrepancies, call handling gaps, and trend anomalies, providing actionable recommendations for agent improvement.

Compliance & Risk Management

Ensure all customer calls and communication logs adhere to company policies, script protocols, and industry compliance guidelines.

Conduct risk assessments regarding call quality, tone, and data privacy, recommending immediate corrective measures.

Reporting & Documentation

Prepare structured daily, weekly, and monthly call audit reports outlining key findings, scorecards, and error trends.

Maintain organized audit records and documentation for internal evaluations and regulatory reviews.

Process Improvement

Collaborate with operational teams to suggest and implement updates to quality scoring rubrics and audit workflows.

Stay aligned with global best practices in quality assurance and call monitoring techniques.

Requirements & Eligibility

Education

Graduate in any discipline.

Experience

Minimum 1 year of proven experience in Call Auditing / Quality Assurance (QA).

Technical Proficiency

Hands-on expertise with Microsoft Office (Excel, Word, Outlook).

Key Skills

High attention to detail, strong analytical capability, objective feedback delivery, and sharp documentation skills.

Pay

₹30,000.00 - ₹32,000.00 per month

Work Location

In person