fashion retail manager

Fashion Retail Store Manager

Company

Katyals Couture

Location

8/B, 3CS Mall, Lajpat Nagar-3, Central Market, New Delhi

Department

Retail Operations

Employment Type

Full-Time

Working Days

Tuesday to Sunday

Weekly Off

Monday

Working Hours

10:30 AM – 8:00 PM

About Katyals Couture

Katyals Couture is a premium fashion retail brand specializing in elegant ethnic and contemporary Indian wear. We are looking for an experienced, responsible, and customer-oriented Store Manager to oversee daily store operations, manage the sales team, and drive business growth.

Key Responsibilities

Store Operations & Management

Manage day-to-day operations of the fashion retail store.

Ensure the store is well-maintained, organized, and visually appealing.

Maintain high standards of customer service and store presentation.

Ensure opening and closing procedures are followed.

Monitor daily sales, store performance, and operational efficiency.

Sales & Revenue Management

Achieve monthly sales targets and maximize store revenue.

Monitor individual and team sales performance.

Implement strategies to increase walk-in conversions and average transaction value.

Encourage repeat customers and build long-term relationships.

Handle customer inquiries, complaints, and escalations professionally.

Staff Management

Supervise, train, and motivate sales executives.

Allocate responsibilities and monitor employee performance.

Ensure punctuality, discipline, grooming, and professional conduct.

Prepare staff schedules and manage daily task allocation.

Inventory & Merchandising

Monitor stock availability, inventory movement, and replenishment.

Ensure proper tagging, pricing, folding, and display of merchandise.

Coordinate stocktaking and maintain inventory accuracy.

Identify fast-moving and slow-moving products.

Ensure proper handling and security of merchandise.

Customer Relationship Management

Maintain customer databases and purchase records.

Follow up with customers through calls and WhatsApp.

Inform customers about new collections, offers, and arrivals.

Build customer loyalty and ensure excellent shopping experiences.

Reporting & Administration

Prepare daily sales reports and monthly performance summaries.

Maintain billing, cash handling, and transaction records.

Coordinate with management regarding sales, stock, and staff requirements.

Ensure store policies and procedures are followed.

Required Qualifications & Skills

Minimum 2–5 years of experience in fashion retail or apparel store management.

Experience in ethnic wear, designer wear, or premium fashion retail preferred.

Strong sales, leadership, and customer management skills.

Knowledge of POS billing, inventory management, and retail operations.

Excellent communication and interpersonal skills.

Basic knowledge of Excel and retail reporting.

Professional appearance and customer-oriented attitude.

Key Performance Indicators (KPIs)

Monthly sales target achievement.

Customer satisfaction and repeat customer rate.

Inventory accuracy and stock management.

Staff productivity and discipline.

Store presentation and operational efficiency.

We are looking for someone who can take ownership of the store, lead the team, and contribute directly to the growth of Katyals Couture.

Pay

₹11,000.00 - ₹20,000.00 per month

Work Location

In person