Process Manager

Job Summary

Location

Noida | Work Mode: Hybrid | Language: English

Experience

Experienced - PTP / Accounts Payable | Function: Procure to Pay (PTP)

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Role Overview

We are looking for an experienced Procure to Pay (PTP) Lead at E2.1 level to lead day-to-day PTP / Accounts Payable operations and ensure timely, accurate, and compliant service delivery. The role will oversee vendor master activities, invoice processing, PO and non-PO invoices, three-way matching, travel and expense claims, payments, reconciliations, accruals, intercompany transactions, reporting, audit support, and supplier/internal stakeholder queries. The Lead will guide the team, review transactions and controls, manage SLAs/KPIs, handle escalations, coordinate with Brightstar stakeholders, and drive process improvement. The resource will ensure adherence to Brightstar accounting policies, approval requirements, SOX/process controls, and documentation standards while driving accuracy, productivity, audit readiness, and timely closure of issues.

Qualifications

Graduate in Commerce, Accounting, Finance, Business or any relevant stream; equivalent experience may be considered as per hiring policy.

Relevant experience in Procure to Pay / Accounts Payable operations with exposure to team or workstream leadership.

Strong understanding of end-to-end PTP, accounting concepts, controls, reconciliations, payments, and supplier query management.

Good working knowledge of MS Office, particularly MS Excel; hands-on ERP exposure such as SAP/Oracle is preferred.

Key Responsibilities

Vendor master maintenance.

Processing of supplier invoices, coding of invoices, three-way matching of invoices with Purchase Orders (PO) and Goods Receipt Notes (GRN), testing for duplicate invoices, and ensuring compliance with Brightstar accounting policy and approval matrix.

Retention of original documentation in a format and location compliant with relevant local regulations.

Processing of PO and non-PO based invoices.

Processing of Travel and Expense (T&E) claims, including sample matching of supporting documentation with claims and highlighting exceptions in accordance with the travel and expense policy.

Support sample review of processed invoices and T&E transactions by the Team Leader and Quality Analyst.

Creating payment runs and arranging required approvals.

Managing jackpot payments.

Handling payroll payments.

Review of debit balances and follow-up for invoices.

Processing of foreign currency invoices and arranging supporting documents.

Processing of monthly accruals.

Handling monthly reconciliations.

Intercompany invoice processing.

Audit support.

Resolution of queries received by email from suppliers and through emails/calls from finance process owners, Administration, Purchase, and other IGT internal departments.

Resolution of queries as per the approach defined in Annexure 4.

Support SOX testing requirements.

Creating various standard reports required by the business/process.

Lead and guide the PTP operations team, allocate work, monitor daily deliverables, and ensure appropriate workload management.

Review and approve transactions based on defined thresholds and approval matrix, including invoices, payment runs, reconciliations, accruals, and other PTP activities as applicable.

Monitor SLA, KPI, productivity, quality, ageing, and backlog performance; identify risks and drive timely corrective actions.

Handle operational escalations from suppliers, internal stakeholders, and finance process owners and ensure timely resolution.

Conduct quality reviews and provide coaching, feedback, and process guidance to team members.

Ensure process documentation, SOPs, desktop procedures, and control evidence are current and audit-ready.

Support internal/external audits and SOX testing, including timely submission of evidence and closure of observations.

Drive root-cause analysis, process improvement, standardization, and automation opportunities across PTP operations.

Coordinate with business, Procurement, Finance, Treasury, and other internal teams to resolve process issues and improve service delivery.

Prepare and present operational MIS, governance decks, ageing analysis, exception reports, and other management reports.

Support knowledge transfer, cross-training, backup planning, and operational continuity within the team.

Skill Requirements

Hands-on experience with ERP systems such as SAP and PTP workflow tools is preferred.

Strong analytical, problem-solving, review, and decision-making skills.

Strong written and verbal communication with effective supplier and stakeholder management skills.

Ability to manage SLAs, controls, priorities, escalations, and deadlines in a high-volume environment.

People leadership, coaching, process improvement, and change-management capability.

Must Have Skill

Accounts Payable

Good to Have Skill

Other Requirements