MA
Ocean Customer Experience Team Lead
Maersk · Across India
PayPay not listed
WhereAcross India
TypeFull time
Posted6 NovYesterday, via Adzuna
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
No vehicle or licence needed
About this job
We are looking for a customer-focused Team Leader to manage and develop a Customer Experience team supporting end-to-end Ocean customer service activities. The role is responsible for delivering agreed SLAs and KPIs, improving customer experience, driving operational excellence, and building a highly engaged and capable team. Key Responsibilities Lead and coach a Customer Experience team to deliver high-quality service and customer outcomes. Ensure timely and accurate execution of processes in …
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